{"id":962,"date":"2025-06-09T17:45:55","date_gmt":"2025-06-09T17:45:55","guid":{"rendered":"https:\/\/liliepardragone.ca\/feedback-and-discussion\/"},"modified":"2025-11-17T15:23:35","modified_gmt":"2025-11-17T15:23:35","slug":"feedback-and-discussion","status":"publish","type":"page","link":"https:\/\/liliepardragone.ca\/en\/feedback-and-discussion\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"962\" class=\"elementor elementor-962 elementor-745\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c2e7b0 e-flex e-con-boxed e-con e-parent\" data-id=\"1c2e7b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eacd3d6 elementor-widget elementor-widget-heading\" data-id=\"eacd3d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and exchanges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3f06c elementor-widget elementor-widget-text-editor\" data-id=\"ae3f06c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"394\" data-end=\"761\">At <strong data-start=\"399\" data-end=\"420\">Lilie by Dragone<\/strong>, every dress and accessory is chosen with care and attention to meet your expectations and make your experience a memorable one. Since the majority of our pieces are <strong data-start=\"611\" data-end=\"648\">ordered especially for you<\/strong>, we have a clear, transparent policy that respects the unique nature of our products. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5465bc9 e-flex e-con-boxed e-con e-parent\" data-id=\"5465bc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-939331a elementor-widget elementor-widget-text-editor\" data-id=\"939331a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"768\" data-end=\"827\">Clothing (wedding dresses, bridesmaid dresses, mother-of-the-bride dresses, evening gowns)<\/h4><p data-start=\"828\" data-end=\"983\">All dress purchases &#8211; whether in-store or made-to-order &#8211; are <strong data-start=\"936\" data-end=\"958\">final sales<\/strong>.<br data-start=\"959\" data-end=\"962\">This means that :<\/p><ul data-start=\"984\" data-end=\"1435\"><li data-start=\"984\" data-end=\"1091\"><p data-start=\"986\" data-end=\"1091\">No <strong data-start=\"986\" data-end=\"1013\">returns or exchanges<\/strong> are accepted after purchase, regardless of whether the dress has been worn or not.<\/p><\/li><li data-start=\"1092\" data-end=\"1248\"><p data-start=\"1094\" data-end=\"1248\">Dresses are often ordered <strong data-start=\"1128\" data-end=\"1160\">in your specific size<\/strong>, sometimes adjusted to your measurements, or come from collections in limited quantities.<\/p><\/li><li data-start=\"1249\" data-end=\"1435\"><p data-start=\"1251\" data-end=\"1435\">That&#8217;s why we accompany you through the fitting process with professionalism and kindness, so that your choice is well-considered and confident.<\/p><\/li><\/ul><hr data-start=\"1437\" data-end=\"1440\"><h3 data-start=\"1442\" data-end=\"1496\"> <\/h3><h4 data-start=\"1442\" data-end=\"1496\">Accessories (veils, jewelry, belts, etc.)<\/h4><p data-start=\"1497\" data-end=\"1696\">All accessories purchased in store are also <strong data-start=\"1565\" data-end=\"1587\">final sales<\/strong>.<br data-start=\"1588\" data-end=\"1591\">For reasons of hygiene, handling and limited inventory, no returns or exchanges are permitted.<\/p><hr data-start=\"1698\" data-end=\"1701\"><h3 data-start=\"1703\" data-end=\"1753\"> <\/h3><h4 data-start=\"1703\" data-end=\"1753\">Defective products or ordering error<\/h4><p data-start=\"1754\" data-end=\"2000\">In the event that a product has a <strong data-start=\"1803\" data-end=\"1828\">manufacturing defect<\/strong> or you receive an <strong data-start=\"1851\" data-end=\"1872\">incorrect item<\/strong>, please contact us within <strong data-start=\"1915\" data-end=\"1949\">48 hours of receipt<\/strong>.<br data-start=\"1950\" data-end=\"1953\">Please provide the following information:<\/p><ul data-start=\"2001\" data-end=\"2095\"><li data-start=\"2001\" data-end=\"2022\"><p data-start=\"2003\" data-end=\"2022\">Your full name<\/p><\/li><li data-start=\"2023\" data-end=\"2054\"><p data-start=\"2025\" data-end=\"2054\">A description of the problem<\/p><\/li><li data-start=\"2055\" data-end=\"2095\"><p data-start=\"2057\" data-end=\"2095\">Clear photos of the product in question<\/p><\/li><\/ul><p data-start=\"2097\" data-end=\"2234\">We will carefully assess each situation and offer you an appropriate solution (repair, exchange or credit note).<\/p><hr data-start=\"2236\" data-end=\"2239\"><h3 data-start=\"2241\" data-end=\"2273\"> <\/h3><h4 data-start=\"2241\" data-end=\"2273\">Fitting and adjustments<\/h4><p data-start=\"2274\" data-end=\"2713\">An in-store fitting validates your choice before any commitment is made. Once the dress has been ordered, <strong data-start=\"2382\" data-end=\"2407\">any alterations<\/strong> are the responsibility of the customer and are carried out by our partner dressmaker or the person of your choice.<br data-start=\"2514\" data-end=\"2517\">Alterations are <strong data-start=\"2539\" data-end=\"2579\">not included in the price of the dress<\/strong>. No alterations made to the dress by a third party may be returned or adjusted by us.  <\/p><hr data-start=\"2715\" data-end=\"2718\"><h3 data-start=\"2720\" data-end=\"2745\"> <\/h3><h4 data-start=\"2720\" data-end=\"2745\">Our commitment<\/h4><p data-start=\"2746\" data-end=\"2958\">Our priority is to ensure that you leave <strong data-start=\"2784\" data-end=\"2816\">feeling serene, listened to and happy with<\/strong> your experience.<br data-start=\"2837\" data-end=\"2840\">We do our utmost to support you with integrity and help you make an informed, pressure-free choice.<\/p><p data-start=\"2960\" data-end=\"3176\">If you have any questions about this policy or your purchase, please write to us at <a href=\"mailto:info@liliepardragone.ca\"><strong data-start=\"3053\" data-end=\"3075\">info@liliepardragone.ca<\/strong><\/a> or call us at <a href=\"tel:+15142427880\"><strong>514-242-7880<\/strong><\/a>. It will be our pleasure to answer you promptly. <\/p><p data-start=\"4560\" data-end=\"4705\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3448307e e-flex e-con-boxed e-con e-parent\" data-id=\"3448307e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4952fb0 elementor-widget elementor-widget-heading\" data-id=\"4952fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">do you have a question?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709a2fc6 elementor-widget elementor-widget-text-editor\" data-id=\"709a2fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Don&#8217;t hesitate to write to us, we&#8217;d love to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-213fb5e0 elementor-widget elementor-widget-button\" data-id=\"213fb5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/liliepardragone.ca\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and exchanges At Lilie by Dragone, every dress and accessory is chosen with care and attention to meet your expectations and make your experience a memorable one. Since the majority of our pieces are ordered especially for you, we have a clear, transparent policy that respects the unique nature of our products. Clothing (wedding [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-962","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and exchanges - Lilie par Dragone<\/title>\n<meta name=\"description\" content=\"Consult the conditions for returning and exchanging dresses and accessories purchased at the Lilie by Dragone boutique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liliepardragone.ca\/en\/feedback-and-discussion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and exchanges - 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